Account

1. FAQs

Can be found on the right top corner of each tab to help you on that specific page.

2. Product

Under the Policy section, you will have a policy panel where you can select different actions.

Pay button – (You will only see this when an amount is due) there will be multiple options; from making a one-time payment to changing your payment plan (at renewal).

Policy Actions > Manage Policy – types of changes available are specifically associated with the line of business.  Example: You won’t see ‘Add Vehicle’ on a Homeowners policy.

• Change address
• Change name
• Add Vehicle
• Delete Vehicle
• Replace Vehicle
• Add Driver
• Delete Driver
• Manage Lienholder (Add/Remove/Change)
• Manage Mortgagee (Add/Remove/Change)

Documents button – You will be able to view and print your current declaration page and invoices.

Policy ID Card – available only on auto lines of business (that are in FINYS – ask your local office if you cannot view this option). 

Policy Actions > Get Proof of Coverage – You have the ability to download proof of coverage for your auto policy or the ability to replace or add a vehicle and receive proof of coverage by email.  You can specify an additional recipient such as a dealership to also receive an emailed copy of the proof of coverage. 

Policy Actions > File a Claim – You will be able to submit your automobile claim online and attach photos and documents.  If the policy is other than auto you will be directed to contact our claims department on our 24-hour Claims Hotline. 

Hide Policy – You can remove a policy from being displayed on the account page.

3. Paperless Option

You can enroll in paperless billing by clicking the toggle button for one or multiple policies.  The next step will be to verify the email address and agree to the Terms and Conditions.  Should you wish to unenroll a policy from paperless billing, click the toggle button to Off. 

4. Add a Policy

You will be prompted to enter the policy number and zip code to associate a policy with your account.

5. Membership

Under the Member Number section, you will have a membership panel and can select a task.

Pay button – (You will only see this when an amount is due)  Pay membership dues with credit card.  Once payment is made customer is automatically set up to renew each year by credit card.

Auto-renew – (You will only see this option when dues have been paid by means other than credit card) have your membership automatically renewed each year by credit card payment. Enroll/unenroll in Membership auto-renew by clicking the toggle button.

Contribute to AgPAC – select an amount to donate to the political action committee of Virginia Farm Bureau Federation with a credit card

Membership Card – (You will only see this option once your membership has been paid.)   You will be able to view and print your membership card.

6. My Office

Displays the county office associated with your membership.  You will have the ability to contact your agent thru the Email Office button.

Claims

7. I want to…

Options provided to file a claim and view our Estimate Facility locations

8. View Claim

Provide payment information on loss (Amount, Date and Payee)

Profile

9. Edit buttons

Options provided to change email, phone number, user Id, password, and email preferences.  (For county office only: When this information is updated, it is updated in Personify too).

Documents

10. Download pdf policy documents

You can view, print or save a document associated with your policy by using the Download button. Use the Details link to download individual parts of your policy.

11. ID Card

You can view or download a pdf of your current Auto ID Cards on the Documents screen.

Benefits

Link to membership benefits

If you need assistance while on our website, please contact our Policy Services Center at (888)236-7716.